Privacy policy

Last Updated: [30-08-2026]

This Privacy Policy explains how FalahCrest.com, operated by Mohd Shayaan Shaikh, collects, uses, stores, and protects information when you visit or make a purchase.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile/telephone number
  • Payment and transaction information
  • Account information, if you create an account
  • Order details
  • Information you provide when contacting customer support
  • Product reviews or other content you voluntarily submit

We may also automatically collect certain technical information when you browse our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location information
  • Website interaction and usage information

We collect only information reasonably necessary for the purposes described in this policy or as otherwise permitted by applicable law.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer support
  • Process returns, refunds, and exchanges
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Prevent fraud, misuse, and unauthorized transactions
  • Maintain website security
  • Communicate important service-related information
  • Send promotional communications where permitted and where required consent has been obtained
  • Comply with applicable legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the purposes communicated to you, except where permitted or required by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your experience.

Cookies may be used for:

  • Shopping-cart functionality
  • Login/session functionality
  • Website analytics
  • Performance monitoring
  • Advertising and marketing, where applicable

You may be able to control cookies through your browser settings or other cookie-management tools. Disabling certain cookies may affect website functionality.

4. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store complete payment-card information on our own systems when payment processing is handled by a third-party payment provider. Payment information is handled according to the provider's own privacy and security practices.

5. Third-Party Services

We may use third-party service providers to operate our business, including:

  • Shopify
  • Payment gateways
  • Shipping and logistics providers
  • Analytics providers
  • Marketing and advertising platforms
  • Customer-support tools
  • Email or SMS service providers
  • Fraud-prevention and security services

These providers may process information on our behalf or independently according to their own terms and privacy policies.

We recommend reviewing the privacy policies of third-party services you interact with.

6. Data Sharing

We may share relevant information with service providers when necessary to:

  • Process your order
  • Deliver your products
  • Process payments
  • Provide customer support
  • Operate and maintain our website
  • Prevent fraud
  • Conduct analytics
  • Comply with legal obligations

We do not sell your personal information merely for the purpose of selling personal information to third parties.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps as required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The exact retention period may vary depending on the type of information and applicable legal requirements.

9. Your Rights

Subject to applicable Indian law, you may have rights relating to your personal information, including rights to:

  • Request information about personal data we process about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Request assistance regarding the processing of your personal information
  • Raise a grievance regarding our handling of your personal information

Certain rights may be subject to legal exceptions or verification requirements.

To make a privacy-related request, contact us at:

email- falahcrest@gmail.com

10. Children's Information

Our website is not intended to knowingly collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us at shayaanshaikhtp@gmail.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable laws.

The updated policy will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact:

falahcrest.com
Email:  falahcrest@gmail.com
Phone: 8369270311