Refund policy
Return & Refund Policy
Last Updated: 31/08/2026
At FalahCrest.com, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and receive a refund or exchange, subject to the terms of this policy.
1. Return Period
Return requests must be submitted within 7 days of the date you receive your order.
Returns requested after this period may not be accepted, except where otherwise required by applicable law.
2. Return Eligibility
To be eligible for a return, the item must generally:
Be unused and in its original condition, except where the item needs to be opened or used to reasonably inspect it.
Be returned in its original packaging, where reasonably possible.
Include all original accessories, tags, manuals, and other components, where applicable.
Not have been damaged due to misuse, negligence, improper handling, or unauthorized modification.
Some products may have specific return conditions. Any such conditions will be clearly stated on the relevant product page.
3. How to Request a Return
To request a return, please contact us at:
Email: falahcrest@gmail.com
Please provide the following information:
Your order number
Your name
The product you wish to return
The reason for the return
Photos or videos of the product, if requested or relevant.
We may request additional information or photographs to help us assess your return request.
Please do not send an item back before your return has been approved and return instructions have been provided by us.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from the product you ordered, please contact us as soon as possible, preferably within 7 DAYS of receiving your order.
Please provide clear photographs or video evidence where appropriate.
After reviewing the issue, we may provide an appropriate solution, which may include:
A replacement
A repair, where applicable
A full or partial refund
Another appropriate remedy required under applicable law
We will determine the appropriate resolution based on the circumstances of the issue and applicable consumer protection laws.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed within 3-4 days.
Refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Where applicable, any approved refund will be made in accordance with applicable law and the terms of this policy.
6. Exchanges
Where available, we may offer an exchange for an eligible product.
Exchange requests may depend on:
Product availability
The condition of the returned item
The reason for the exchange
The product category
Applicable return requirements
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
7. Non-Returnable Items
Subject to applicable law, certain products may not be eligible for return, including:
Products clearly identified as non-returnable at the time of purchase
Products damaged after delivery due to misuse, negligence, or improper handling
Products that have been altered or modified by the customer
Products that cannot reasonably be resold for hygiene or safety reasons
Personalized or customized products, where applicable
Any other products that are excluded from return under applicable law or were clearly identified as non-returnable before purchase
If a product has specific return restrictions, these will be communicated on the relevant product page or at the time of purchase.
8. Return Shipping Costs
For approved returns resulting from:
A defective product
A product damaged before or during delivery
An incorrect product being sent by us
we will arrange or reimburse return shipping as appropriate and in accordance with applicable law.
For returns requested due to a change of mind, personal preference, incorrect selection, or another reason not caused by us, return shipping costs will be handled as follows:
[CUSTOMER PAYS / STORE PAYS / DEDUCTED FROM REFUND]
Any applicable return shipping costs or deductions will be communicated to you before the return is finalized.
9. Refund Deductions
Where permitted by applicable law, reasonable and clearly disclosed costs may be deducted from a refund, including applicable return shipping charges.
We will not make any deductions that are prohibited by applicable law.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
Email: falahcrest@gmail.com
We will do our best to accommodate cancellation requests. However, an order may not be cancellable once it has been processed, packed, or shipped.
If your order can no longer be cancelled, you may request a return in accordance with this Return & Refund Policy.
11. Important Information
We reserve the right to review each return request individually to determine whether the applicable return requirements have been met.
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
12. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
FalahCrest.com
Email: falahcrest@gmail.com
Phone: 8369270311
We are happy to assist you with your return or refund request.